FAQ

East Room is a membership-based work and social space provider founded in 2014 with the intention of providing more than just a place of work. We develop spaces where people can find great design, real community, culture and support for their personal and professional well-being.

We offer a wide variety of office space solutions for individuals and established companies at any stage of their development. For more details, see our solutions page.

No, you need to be a member to work at an East Room location unless a member invites you as a guest. For membership options, see our page.

Trials aren’t available, but our mandatory application process includes a visit and full tour at one of our locations. You‘re more than welcome to stay for the day to get a feel for our space.

All of our locations are staffed from 9AM to 5PM, Monday to Friday. You can access our locations outside of these hours using your access pass. You must not bring more than one guest. Clean up whatever space you occupy. Do not bring any outside alcohol or substances. Failure to follow these rules can result in the termination of your membership.

Get a feel for a location by booking a tour. Click the "Book a tour" button located in the top right corner. One of our community managers will be pleased to take you through the space and answer any questions.

Start dates are flexible. You can start your membership on any day of the month.

No, anyone who allows their access pass to be used by a non-member can face suspension or termination of membership. You can bring guests, but you need to be present with them at all times.

Yes, you need to have your access pass to get into any of our locations. If you‘re having trouble using your access pass, contact your community manager.

East Room doesn’t allow pets into any of our locations. We do this to provide a comfortable working environment for all of our members.

If you would like to work from another location, contact your community manager for details on adding our all room access pass. If you want attend events at other locations, use the Event Booking RSVP option on the East Room app.

Open Space memberships do not require insurance. Private Space memberships require commercial general liability insurance; see your membership agreement for details.

As part of the local community, East Room has created strategic partnerships with some of our neighbouring businesses in the city. The affiliates program extends unique pricing to our membership base, creating access points throughout the city for members to enjoy. To view our list of affiliates, log into the East Room app and search under the affiliate tab.

Yes, you can transfer from one location to another. Details apply. Please contact your home location’s community manager for more information.

East Room is a company where all types of businesses thrive, from freelancers and solo entrepreneurs to satellite sales teams and established companies.

The community manager at your home location will register your access pass through the East Room app. If you‘re having trouble using your access pass, please contact your community manager.

Head to our locations page and click on the specific location you’d like to learn more about. Otherwise, visit the space by booking a tour with us.

Your membership fees become payable as soon as your membership is approved or renewed. It’s within our discretion to change our membership fees at any time. We’ll notify you in advance if there are any changes to the amount, date, or frequency of the payment. Failure to pay membership fees within one month of the due date will result in you not being admitted to the space and termination of the membership until payment is made.

Our Open Space memberships are on a 3 month minimum term and Private Space memberships begin at 12 months depending on the office. After which, renewed on a monthly basis. Renewals are automatic and reviewed by our team every quarter and review decisions are final.

It’s important for us to have your current details and a photo of you in our membership database. By becoming a member of East Room, you agree that we can hold this information. If your contact or payment details change, be sure to let us know through your account page in the East Room app.

If you choose to resign your membership (or your membership is canceled part way through the year), you need to pay your full membership fee for the remainder of the agreed term. After the agreed term, East Room requires two month notice to cancel any membership.

You can access your invoice in the East Room app or member’s portal, in the Billings tab.

Your invoice includes the membership fee, any additional printing and booking fees, and all East Room shop purchases.

Open Space memberships allow credit card or PAD (pre-authorized debit) payment. Private Space memberships require PAD payment.

The setup fee is $50.00 per member. It covers the admin required from the team on the back end.

If we haven’t received your monthly payment, we’ll send you a non-payment notice immediately. If a payment isn’t made by the 15th of the month, a 10% late fee will be applied. If you believe you’ve received a late payment notice in error and you already made a payment, send your bank payment confirmation to your community manager.

You’ll receive an email confirmation once your payment is deposited in our account. You can review payments you’ve made in the East Room app or member’s portal, in the Billings tab.

Contact your community manager.

If you exceed the monthly credits allocated for boardrooms and printing, the system will charge you automatically. The additional fee breakdown is as follows: BOARDROOM 4 Person Boardroom - $40.00 per hour + HST 6 Person Boardroom - $60.00 per hour + HST 8 Person Boardroom - $80.00 per hour + HST PRINT Black & White - Complimentary Colour - 10 cents per page If you have any questions, contact your community manager.

Contact your community manager.

Memberships automatically go month-to-month after the agreed upon term and are reviewed by the management team every quarter.

You can upgrade your membership anytime depending on availability. For more information, contact your community manager.

Membership holds are only available for Club memberships. If you‘re a Club member and want to pause your membership, you need to do so by the 15th of the month prior. You still need to complete your mandatory 3 month term at a later date if you haven’t already. Club memberships on hold are reduced to Mailbox membership, at $50.00 per month plus HST. With Mailbox membership, East Room continues mail reception, notification services, and RSVP booking for events and boardrooms. Membership holds need to be renewed by the 15th of the month prior.

There are no refunds once your membership is in term. The refunding of an expelled member will be at the discretion of East Room.

After the agreement term is complete, East Room requires two full months of notice to close any membership agreement. To close a membership agreement, you need to notify your community manager so that your security deposit can be applied to the last month.

East Room is committed to fostering a harassment-free workplace and membership club where all members, employees, and guests are treated with respect and dignity. We welcome people of all backgrounds and are LGBTQ+ friendly. We encourage everyone to be themselves. This is a space where sexist, racist, xenophobic, homophobic, transphobic, ableist, classist, or otherwise discriminatory language is not permitted. Any individual found to have harassed another individual will be subject to disciplinary action, including membership termination. This includes any individual who interferes with the resolution of a harassment complaint, retaliates against an individual for filing a harassment complaint, or files an unfounded harassment complaint intended to cause harm. Please report any issues to your community manager.

Each member receives a username and password associated with their company VLAN from their community manager. Your credentials are available in your member’s portal account, in Profile > Additional Information. You can use these credentials for up to three devices on the East Room WiFi network.

Connect to the “EAST ROOM” WiFi network to launch the East Room sign-in page (if it isn’t displayed, open your browser and it will load). Select “I have a password” and enter your username and password. Once your device is added, you don’t need to log in again. Note for iOS users: the private address function must be deactivated to use East Room WiFi.

Wireless access is provided to members on a dedicated VPN specific to your company through the “EAST ROOM” network. This wireless network is available at all of our locations. Non-members can use the “East Room Guest” network that is also available at all of our locations.

Internet bandwidth at each East Room location is shared, but our members should expect reliable network services for performing standard tasks: 25 Mbps up and 25 Mbps down for Club members, 50 Mbps up and 50 Mpbs down for Private Space memberships.

Connect to the “EAST ROOM” WiFi network to launch the East Room sign-in page (if it isn’t displayed, open your browser and it will load). Select “I do not have a password”, fill out your e-mail address, and agree to the terms.

Contact your community manager or a community associate at the front desk.

There can be various reasons for internet speed to drop or slow down: - The device might be connected to a WiFi access point that is far from the office if you move from one part of the building to another - Devices can have hardware restrictions that affect the internet speed.

Before creating a support ticket, we ask that you: 1. Turn your WiFi off and on. This will ensure that you are connected to the closest WiFi access point. 2. Perform a hard reset on your computer and connect to the WiFi again. This will help to initiate a system refresh and can enable a better connection.

If the issue persists, create a support request ticket through the East Room app or member’s portal, and one of our operations specialists or community managers will help you troubleshoot.

East Room printing is managed by a third-party service called Ezeep. This account will be activated during your onboarding. Once installed, Ezeep can be used to print black and white or colour from any PC, Mac, tablet, or mobile device with ease.

Your community manager will install your Ezeep account as part of the onboarding process. This will give you 24/7 access to East Room printing services.

You can bring your own printer if you are a Private Space member. Club members must use printing services provided by East Room.

If you’re having issues with the East Room printing services, create a ticket in the East Room app or member’s portal. The community manager for your home location will contact you right away to help you troubleshoot.

When you print your documents, you can select between black and white or colour. All black and white prints are complimentary while colour printing is .10 cents per page. Club and Private Space members receive 50 complimentary colour pages per month.

Each member receives fifty complimentary colour pages per month, after which they will be charged .10 cents per page. Colour printing credits reset every month.

There are comprehensive connection instructions on each boardroom television. If you’re still unable to connect, please create a ticket through your East Room app or member’s portal. If the issue is pressing, contact your community manager or the community associate at the front desk.

Each boardroom television displays brief prompts to start or join a zoom meeting, present your screen or phone call. For an extensive guide scan the QR code on the TV or find this available in the members portal. If you’re still unable to connect, create a ticket through your East Room app or member’s portal. If the issue is pressing, contact your community manager or the community associate at the front desk.

All East Room boardrooms are certified Zoom rooms with telephone conferencing. To begin a phone call, select the Phone option on the room controller.

Contact your community manager.

You can book boardrooms through the East Room app or member’s portal. To book a boardroom through the app: 1. Select the Bookings tab. All of the available boardrooms at your location appear. 2. Select the boardroom you would like to book and review the availability. If there is a time slot available, select Book. 3. Enter a title for your booking and select a time slot and booking duration. 4. Select View Summary to verify your booking and select Confirm Booking to finalize it.

East Room’s boardroom credit system is in place to ensure spaces are booked fairly and accountability is upheld for each user. Credit amounts are based on each membership tier and an allocated amount of complimentary credits are given per month as a member. Credits do not roll over and cannot be shared between members. See below for a breakdown of our credits (1 credit equals 1 hour): Club Members: 2 credits per month Dedicated Desk Members: 2 credits per month Private Office Members: 2 credits per person per month with a minimum and maximum of the office occupancy

Boardroom occupancy is limited to the number of seats available in a given boardroom. Our spaces consist of 6, 8, and 12 person boardrooms. If you require additional seating, create a support ticket or contact your community manager.

All boardrooms must be cancelled within 3 hours of a booking without penalty of credits or booking fee. Boardrooms cancelled outside of the 3-hour window will be charged to your member account.

Access to boardrooms without a booking is prohibited. Booking a boardroom past your allotted credits will result in a charge per hour per boardroom type. East Room member’s receive discounted booking rates. Discounted pricing is as follows: 4 person Boardroom: $32.00 per hour + HST 6 person Boardroom: $48.00 per hour + HST 8 person Boardroom: $64.00 per hour + HST

Boardrooms can be booked up to 3 months in advance. If you need further assistance with a booking, create a support ticket or contact your community manager.

When booking a boardroom through the East Room app or member's portal, your booking summary displays the number of credits available to you. If your booking is over your allotted credit amount, a dollar amount is indicated in your booking summary before you confirm a booking.

Boardrooms must be cancelled within 3 hours of the booking. If you need further assistance with a cancellation, create a support ticket or contact your community manager.

Events can be hosted in our boardrooms as long as they are within the available seating guidelines of the booking. If there is catering, you need to notify your community manager before the event.

New members are automatically added to our weekly notices and mobile notifications. We do not recommend that members opt-out of our notices and notifications. This is our primary means of communicating events, updates, building notices, etc., with our membership base. Note: If you do wish to opt-out, select Unsubscribe at the bottom of our weekly notice emails. If you unsubscribe by accident, you can resubscribe by clicking the same link and selecting “please add me back to this list”. You can turn off notifications for the East Room app in your device notification settings.

To view information about your home location and community team, select the about us page on the East Room app. There are also details listed on the locations page of our site.

Parking differs with each location. When it is available, parking is generally reserved for Private Space memberships. For more information, see the Transportation Resource Guide for your home location in the East Room app or member's portal, or contact your community manager.

Bike storage differs with each location. When available, our bike storage is accessible to every member on a first come, first served basis. For more information, see the Transportation Resource Guide for your home location in the East Room app or member's portal, or contact your community manager.

Public transit differs with each location. For more information, see the Transportation Resource Guide for your home location in the East Room app or member's portal, or contact your community manager.

If you lose or misplace your mobile device, re-install the East Room app to another device and log in to reinstate your door access.

Contact your community manager or a community associate at the front desk.

Create a ticket in the East Room app or member's portal. For more information about ticketing, see the Ticket Guide in the Resources tab of the East Room app or member's portal.

Create a ticket in the East Room app or member's portal. For more information about ticketing, see the Ticket Guide in the Resources tab of the East Room app or member's portal.

Create a ticket in the East Room app or member's portal. For more information about ticketing, see the Ticket Guide in the Resources tab of the East Room app or member's portal.

Office members may bring a desktop monitor. External monitors are not allowed in our common spaces.

Create a ticket in the East Room app or member's portal. For more information about ticketing, see the Ticket Guide in the Resources tab of the East Room app or member's portal. If the issue is pressing, contact your community manager.

Freight elevators are location specific. If there is one at your home location, please contact your community manager for assistance.

We do not have additional onsite storage at any of our locations.

All of our locations are staffed from 9AM to 5PM, Monday to Friday. You may access our locations outside of these hours using your access pass. The number of guests you can bring depends on your membership type; see your membership agreement for details. Clean up whatever space you occupy. Do not bring any outside alcohol or substances. Failure to follow these conditions may result in the termination of your membership.

You can use refrigerators to store your personal items. Refrigerators are cleaned out every Friday after 5PM. We’re not responsible for any items thrown out after this time.

f you want to have a meeting, it’s best to book one of our boardrooms. Informal meetings are allowed in common areas or those not designated as a quiet space.

Phone booths are first come, first served and cannot be used for longer than 60 Minutes.

You need to wear headphones in our common spaces and any area designated as a quiet space. Loud music is not allowed in office spaces.

If you or a guest misplace something, contact the front desk of your home location.

You’re not allowed to make any significant alterations to your office like mounting, painting, flooring, or lighting. Contact your community manager if you’re not sure.

East Room is a turnkey solution that includes desks, chairs, and storage. You can bring your own accent furniture within reason, but just be sure to contact your community manager for any significant requests.

East Room is a turnkey solution that includes desks, chairs, and storage. To have a reduction or addition, please create a ticket in the East Room app or member's portal or contact your community manager. Most alterations can be completed on the same day.

All offices are turnkey with the number of desks and chairs determined by the office type. You are not allowed to add additional desks beyond the allotted number for an office. If you need to add additional space, contact your community manager for availability.

You are not allowed to have appliances in your office.

Each office comes with a vinyl company logo. Contact your community manager for details. Note: Signage must be approved by East Room in before of installing.

Create a ticket in the East Room app or member's portal. For more information about ticketing, see the Ticket Guide in the Resources tab of the East Room app or member's portal.

Office spaces are measured by person (e.g., 2-person, 4-person, 6-person).

Offices are cleaned every evening. For additional cleaning requests, create a ticket in the East Room app or member’s portal. For more information about ticketing, see the Ticket Guide in the Resources tab of the member’s portal or East Room app.

We’ll send you an email notification that your letter mail or packages have arrived. Private Space members will have their mail delivered by the end of each day. Mail for Open Space memberships is sorted and stored in the East Room mail room.

Yes. When the courier arrives, we’ll notify you to bring the parcel to the front desk.

Mail is stored for 10 business days, after which East Room may dispose of it or return it to the sender as they see fit. Packages should be picked up within 1 to 2 business days. If you are unable to make a pick-up, contact your community manager. If any customs, duties, or handling charges are due, make these payments before the package arrives. We ask that you don’t ship anything over 30lbs or larger than 3ft x 3ft to the front desk.

Yes, there are size restrictions for mail and packages. We ask that you don’t ship anything over 30lbs or larger than 3ft x 3ft to the front desk.

Yes, members are allowed food deliveries. Once the delivery arrives, your community manager will contact you. If the food delivery is not picked up within an hour, it may be disposed of.

Yes. Mailbox memberships only allow letter mail, unless you purchase a package upgrade. Club and Private Space memberships allow you to receive packages.

You can bring up to one guest with you into the communal spaces at any one time. If you want to bring in more than one guest, you need to reserve a boardroom. All guests need to sign in at reception before entering the space. Your guests cannot enter East Room without you being present. You cannot be separated from your guests within the space or allow them to remain when you leave. After-hour guests need to be booked into a boardroom. You are responsible for ensuring that your guests follow all house rules and policies, and you can face suspension or termination of your membership if your guests violate any of these.

You can bring up to one guest with you into the communal spaces at any one time. If you want to bring in more than one guest, you need to reserve a boardroom.

You can have the same guests up to once per week; additional days require the guest to apply for a membership.

After-hour guests need to be booked into a boardroom. You are responsible for ensuring that your guests follow all house rules and policies, and violations can result in suspension or termination of your membership.

All guests need to sign in at reception before entering the space. Your guests cannot enter East Room without you being present.

All guests need to sign in at reception before entering the space. Your guests cannot enter East Room without you being present.

Bookings over the allotted amount of guests within a boardroom are considered an event. If you expect to have more guests than the largest boardroom, contact your community manager for assistance and alternative options.

East Room locations have space allocated for events. Submit an inquiry through our contact form and a community manager will reach out to you.

Pricing for private events is location and event specific. Submit an inquiry through our contact form and a community manager will reach out to you.

No, East Room has a list of preferred vendors for private events. You can ask one of our community managers for special requests, which we need to approve before the event.

Most member events are complimentary unless they are ticketed. If the event is ticketed members receive priority booking.

You can bring up to one guest to East Room events. You need to sign guests in at the time of the event.

You need to confirm with your community manager before any photography or filming in the space. Depending on the size and nature of the shoots, a fee may be associated. Failure to notify the community manager may result in a suspension or termination of your membership.

If you require emergency assistance or want to report a crime in progress, call 9-1-1. An emergency is any situation where people or property are at risk, including but not limited to fires, crimes in progress, or medical emergencies. For an emergency where people or property are not at risk, create a support ticket and mark the appropriate severity. Our front desk staff are available from Monday to Friday, 9 to 5 to assist you.

We want all our members and guests to safely enjoy the activities and facilities available at East Room. Observe any signs published or displayed at our space at any time and take reasonable precautions when traveling around the space or using the facilities. If a member or guest has an accident or suffers any injury at or in the vicinity of East Room, report it to a staff member as soon as possible and, in any event, within 24 hours of the incident. As well as wanting to check on a member or guest’s well-being, this information is needed for us to comply with health and safety obligations and for insurance purposes.